Every core service is mapped across four distinct delivery levels: Bronze, Silver, Gold, and Platinum—from focused blueprints to full ownership of the problem.
We establish repeatable architecture frameworks tailored specifically to UK council services. Using TOGAF 10, ArchiMate 3.2, and SPARX Systems Enterprise Architect, we give decision-makers and elected members an auditable single source of truth to de-risk technology investments.
Architecture blueprint for a single initiative, system integration, or council digital project.
Comprehensive application mapping and lightweight TOGAF architectural alignment across target systems.
Council-wide Enterprise Architecture spanning statutory directorates with a complete multi-user repository.
Total practice accountability for the council's enterprise architecture, vendor enforcement, and technical governance.
We help councils get the absolute best out of Microsoft 365, exploiting existing E3/E5 licenses to eliminate expensive third-party SaaS contracts, replace clunky spreadsheets, and automate officer casework with low-code Power Platform applications.
Review of existing M365 tenant to identify unused native features and duplicate third-party subscriptions.
Design and deployment of 1–2 production Power Apps with automated Power Automate handoffs.
Multi-departmental Power Platform adoption, interconnected Dataverse architecture, and executive Power BI dashboards.
Full accountability for decommissioning legacy line-of-business software and migrating onto council-owned M365.
Pragmatic, ethical AI adoption engineered for public administration. We provide CDDO/GDS-compliant Council AI Roadmaps and deploy targeted Autonomous AI Agents that reduce avoidable contact and release caseworker capacity.
Algorithmic risk classification, data ethics assessment, and public sector compliance framework.
Comprehensive multi-year AI roadmap and live pilot of 1 focused public sector conversational agent.
Full production deployment of citizen front-door triage agents alongside internal caseworker copilot assistants.
End-to-end accountability for public sector AI deployment, performance monitoring, and front-door demand deflection.
Merging multiple district, borough, and county authorities into a new unitary council demands rigorous transitional architecture. We guarantee Day-1 statutory continuity while planning and executing multi-council systems rationalisation.
Rapid baseline audit of merging councils' IT estates, contract end-dates, and Day-1 statutory risks.
Targeted systems consolidation plan and data migration blueprint for priority directorate workstreams.
Comprehensive LGR digital transformation across all uniting councils with a unified citizen platform.
When failure is not an option. Full practice accountability for delivering Day-1 statutory continuity and programme turnaround.
Local authority services are frequently weighed down by manual workarounds, fragmented back-office handoffs, and avoidable failure demand. We deliver hands-on, GDS-aligned Service Reviews & Redesign that streamline citizen journeys, reduce processing costs, and release frontline officer capacity.
Rapid evaluation of a single council service to identify operational bottlenecks, customer friction, and failure demand.
As-is to To-be process redesign for priority customer journeys, establishing digital-first self-service channels.
Full end-to-end redesign across a complete directorate, modernising workflows, technology, and operating models.
Total practice accountability for clearing massive service backlogs, resolving systemic failures, and guaranteeing public service performance.
Building trust and driving channel-shift requires more than sending surveys. We develop inclusive, data-driven Resident Engagement Strategies that empower citizens, satisfy statutory consultation mandates, reduce inbound avoidable contact, and bridge the digital divide.
Rapid evaluation of current citizen touchpoints, consultation channels, and community feedback mechanisms.
Omnichannel engagement strategy establishing targeted digital self-service pathways and consultation blueprints.
Council-wide resident engagement framework, digital consultation tooling, and ongoing community co-design.
Total practice accountability for repairing broken community trust, managing high-stakes consultations, and resolving chronic complaints.
Breaking down proprietary vendor silos between Adult Social Care, Children's Services, Housing, and Revenues & Benefits. We architect modern integration platforms (IPaaS), Master Data Management (MDM), and Caldicott/GDPR-compliant citizen records aligned with emerging GDS Local data standards.
Rapid baseline audit of council data assets, siloed databases, duplicate resident records, and Caldicott compliance.
Architecture pattern design for event-driven APIs, IPaaS integration layers, and canonical resident data schemas.
Council-wide Master Data Management build delivering a true 360-degree Single View of the Resident across all statutory directorates.
End-to-end practice accountability for resolving proprietary data locking, breaking supplier cartels, and governing live council data operations.
Institutional security architecture de-risking council services from ransomware, supply chain vulnerabilities, and cloud exposures. We implement the NCSC Cyber Assessment Framework (CAF) and DLUHC Cyber Health standards to safeguard statutory continuity.
Comprehensive baseline assessment benchmarked against NCSC CAF indicators, DLUHC mandates, and PSN standards.
Technical blueprint establishing Zero Trust network segmentation, identity governance (M365 Entra ID), and air-gapped immutable backup runbooks.
Council-wide technical hardening across hybrid infrastructure, automated SIEM/SOC telemetry integration, and full supply chain assurance.
Complete practice accountability for passing external DLUHC/PSN audits, resolving acute audit findings, and leading post-incident cyber recovery.
Independent, vendor-agnostic procurement advisory for high-stakes council procurements. We define requirements, write Crown Commercial Service framework specifications, and govern vendor migrations across Core ERP, Social Care, Revenues & Benefits, and Housing/Planning.
In-depth review of existing legacy software contracts (ERP, Social Care, Revs & Bens), expiry dates, break clauses, and market alternatives.
Authoring comprehensive, outcome-based Statement of Requirements (SoR) and technical architecture standards for CCS G-Cloud 14 or DOS framework tender.
End-to-end procurement management, vendor tender moderation, commercial negotiations, and contract drafting with S151 Officer alignment.
Complete practice accountability for delivering the entire replacement lifecycle from initial market tender through migration, cutover, and final vendor decommissioning.
Whether you need a focused Bronze Standard Solution Blueprint, a Silver Solution Mapping sprint, a Gold Enterprise EA deployment, or complete Platinum Problem Ownership, we are ready to partner with your council.