PUBLIC SECTOR ADVISORY & ENTERPRISE ARCHITECTURE

Digital Transformation in Local Government.

Civic Shift partners with UK local authorities, county councils, and unitaries to deliver institutional-grade Enterprise Architecture (TOGAF / SPARX EA / ArchiMate), seamless LGR convergence, actionable AI roadmaps & agents, and complete problem ownership when failure is not an option.

Book Practice Discovery Call → Explore Our 9 Practice Domains
100% Local Gov & Public Sector
TOGAF & ArchiMate Certified
SPARX EA Repository Architects
M365 Power Platform Masters
Digital Transformation in Local Government - Civic Shift Architecture Blueprint
Local Gov Architecture Blueprint • TOGAF & SPARX EA
Crown Commercial Service (G-Cloud 14 Ready)
TOGAF 10 & ArchiMate 3.2 Standards
SPARX Systems Enterprise Architect
CDDO & GDS Public Service Standards
Outside IR35 Milestone SOW Compliant
COMPREHENSIVE PUBLIC SECTOR SERVICES

Digital & Architecture Capabilities Built for Councils

Local authorities face severe MTFS financial constraints, high-risk LGR mergers, and aging legacy systems. We deliver calm, rigorous architecture and modern automation that drive real cashable savings.

Enterprise Architecture & SPARX EA

Institutional-grade frameworks using TOGAF 10, ArchiMate 3.2, and SPARX Systems Enterprise Architect. Visual Target Operating Models (TOM), service cluster blueprints, Architecture Decision Records (ADRs), and Solution Design Authority (SDA) governance.

  • ✓ SPARX EA repository builds & public sector metamodels
  • ✓ Light Touch EA & full application solution mapping
  • ✓ Solution Design Authority (SDA) establishment & chair
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Microsoft 365 & Power Platform Acceleration

Councils already invest heavily in Microsoft 365 E3/E5. We unlock their full capability, replacing expensive third-party SaaS point solutions with custom Power Apps, automated Power Automate workflows, and executive Power BI cockpits.

  • ✓ Model-Driven & Canvas Power Apps for frontline staff
  • ✓ Cross-departmental automated process orchestration
  • ✓ S151 Officer & Cabinet real-time Power BI reporting
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AI Strategy, Roadmaps & Agents

Pragmatic, ethical AI adoption engineered specifically for local authorities. We develop comprehensive Council AI Roadmaps and deploy targeted Autonomous AI Agents that reduce avoidable resident contact and accelerate officer casework.

  • ✓ CDDO / GDS-compliant public sector AI governance
  • ✓ Front-door resident service enquiry triage agents
  • ✓ Caseworker copilots for planning & social care
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LGR Convergence & Transformation

Expert advisory for Local Government Reorganisation. De-risking multi-council mergers, consolidating duplicate ERPs, CRMs, and line-of-business systems (Northgate, Civica, Idox, Capita) into unified unitary platforms.

  • ✓ Day-1 statutory service continuity roadmaps
  • ✓ Multi-council systems rationalisation & cutovers
  • ✓ Unitary Target Operating Models (TOM)
LGR Advisory Details →

Service Reviews & Public Sector Redesign

Streamlining council services with GDS-aligned user journey redesign, failure demand reduction, and digital-first back-office automation that clears backlogs and cuts operational costs.

  • ✓ End-to-end service reviews & touchpoint audits
  • ✓ As-is to To-be digital process redesign
  • ✓ Backlog clearing & service turnaround
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Resident Engagement Strategies

Inclusive, data-led engagement strategies that drive channel shift, empower communities, satisfy statutory consultation mandates, and rebuild resident trust across council services.

  • ✓ Omnichannel citizen engagement frameworks
  • ✓ Digital inclusion & assisted digital pathways
  • ✓ Consultation platforms & closed-loop feedback
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Data Interoperability & Single View

Breaking down proprietary silos across Adults, Children, Housing, and Revenues. We architect integration layers (IPaaS), Master Data Management (MDM), and Caldicott-compliant records.

  • ✓ Master Data Management (MDM) & citizen matching
  • ✓ API-led integration & Azure IPaaS architecture
  • ✓ Caldicott & GDPR multi-agency governance
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Cyber Resilience & Local Gov CAF

Security architecture de-risking council services from ransomware and supply chain attacks. We implement the NCSC Cyber Assessment Framework (CAF) and DLUHC Cyber Health baseline.

  • ✓ NCSC CAF & DLUHC Cyber Health gap analysis
  • ✓ Zero Trust access & immutable backup designs
  • ✓ Interim CISO & incident recovery assurance
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ERP & LoB Procurement Advisory

Vendor-agnostic procurement advisory for high-stakes council procurements. We author CCS tender specifications and govern migrations across ERP, Social Care, and Revenues systems.

  • ✓ CCS G-Cloud 14 & DOS tender specifications
  • ✓ Commercial price & SLA contract negotiation
  • ✓ Total delivery accountability from award to Go-Live
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THE OPERATIONAL REALITY

The Critical Challenges UK Councils Face Today

Local government IT and digital leaders operate under immense fiscal and political scrutiny. We solve the acute pain points that cause traditional programmes to stall.

⚠

Section 114 & MTFS Deficits

Financial pressures require cashable, audited savings. Councils can no longer afford speculative digital experiments that fail to deliver measurable operational efficiencies.

⏱

High-Stakes LGR Cliff-Edges

Vesting Day deadlines are legally binding. Merging authorities risk catastrophic failure if revenues, benefits, and safeguarding systems are not guaranteed for Day-1 continuity.

🔗

Crippling Legacy Vendor Lock-In

Decades-old Northgate, Civica, Idox, and Capita contracts drain millions annually while holding council data hostage behind rigid proprietary architectures.

💻

Underutilised M365 Investments

Authorities pay for comprehensive Microsoft 365 E3/E5 licenses, yet continue spending hundreds of thousands on third-party SaaS tools for simple forms and workflow tracking.

📞

Front-Door Demand Spikes

Contact centres and caseworkers are drowning in avoidable calls and manual data re-entry, leading to rising citizen frustration and chronic planning/housing backlogs.

⚖

AI Confusion vs Public Scrutiny

Councils want AI efficiency but fear ethical breaches, GDPR violations, hallucinated public advice, or lack of clear CDDO-aligned algorithmic governance.

THE ADVISORY DIFFERENCE

Why Civic Shift Outperforms Big-4 & Legacy Providers

Compare the traditional consulting agency model with Civic Shift's practitioner-led, outcome-accountable public sector practice.

Traditional Big-4 / Legacy Consultancies

  • ✕
    Endless Strategy Slides: Hundreds of PowerPoint slides that gather dust without executing technical change.
  • ✕
    Junior Staff Hand-Offs: Sold by senior partners, but delivered by inexperienced generalist graduates.
  • ✕
    Zero Delivery Accountability: Advice given from the sidelines; blame placed on internal teams if milestones slip.
  • ✕
    Vendor Lock-In Kickbacks: Pushing expensive, proprietary ERP/CRM packages to earn recurring partner commissions.
  • ✕
    Opaque Daily Rate Creep: Open-ended time-and-materials billing with ever-expanding project scopes.

Civic Shift Consulting

  • ✓
    Executable SPARX EA Blueprints: Living TOGAF & ArchiMate repositories that integrate directly with delivery teams.
  • ✓
    Practitioner-Led by Experts: Lead Enterprise Architects & Transformation Directors with 15+ years public sector DNA.
  • ✓
    Full Problem Ownership: In Platinum engagements, we take end-to-end accountability for programme turnaround and success.
  • ✓
    Vendor-Agnostic Independence: We prioritize tools you already own (M365 / Power Apps) and open architecture standards.
  • ✓
    Predictable 4-Tier Packages: Clear Bronze, Silver, Gold, and Platinum milestone structures aligned with G-Cloud 14.
PROVEN IMPACT

Measurable Outcomes Delivered for UK Councils

Real metrics from our local government enterprise architecture, LGR convergence, and automation programmes.

100%
Day-1 Statutory Continuity across Unitary Cutovers
£1.4M+
Identified Legacy Vendor License & SaaS Savings
42%
Avoidable Front-Door Resident Contact Deflected
6–8 Wks
Average Delivery of Multi-Directorate SPARX EA Models
THE DELIVERY MODEL

How We Partner Across Unitaries, Counties & Districts

From rapid initial diagnostics to complete operational problem ownership, our structured delivery pathway ensures total clarity at every gate.

01

Diagnostic Discovery

Rapid baseline scan of your council's application portfolio, data dependencies, contract expiries, and MTFS pressure points.

02

Architectural Blueprint

Establishing the TOGAF/ArchiMate foundation in SPARX EA, authoring ADRs, and prototyping rapid Power App solutions.

03

Enterprise Transformation

Deploying directorate-wide Target Operating Models, autonomous AI agents, and systems decommissioning plans.

04

Full Problem Ownership

Chairing the Solution Design Authority (SDA), resolving supplier roadblocks, and guaranteeing statutory continuity.

START THE CONVERSATION

Ready to Experience Local Government Transformation That Actually Delivers?

Whether you need a focused Bronze Solution Blueprint, a Silver Solution Mapping sprint, an Enterprise EA build, or full Platinum Problem Ownership, we are ready to partner with your leadership team.

Book a Practice Consultation → View 4-Tier Engagement Models
Available via Crown Commercial Service frameworks • G-Cloud 14 • Outside IR35 Statement of Work